Privacy Policy

1) What personal data we collect

Depending on how you contact us, we may collect:

• contact details you provide (e.g., name, email address, phone number);
• content of your message/inquiry;
• data included in your correspondence (for example, any information you choose to share);
• technical data related to the functioning of the website (e.g., date/time of submission, identifiers needed to operate forms and route the request).

2) How we use personal data

We use personal data to:

• process and respond to your inquiries and contact submissions;
• manage communication and provide requested information;
• ensure the proper operation of the website and contact workflow;
• comply with legal obligations and address consumer-related issues where applicable.

3) Legal basis for processing (Ukraine)

Personal data processing on our website (including any website tracking) is governed by the Law of Ukraine on Personal Data Protection: Про захист персональних даних : Закон України від 01.06.2010 № 2297-VI.

We also provide consumer-facing and contractual context as required. For consumer-related protections and procedures we refer to: Про захист прав споживачів | від 10.06.2023 № 3153-IX. For information and e-commerce context where applicable, we refer to: Про електронну комерцію.

If goods/services are provided to consumers via the internet, we ensure that the information is provided in Ukrainian (with possible duplication in other languages) as required by: Про захист персональних даних : Закон України від 01.06.2010 № 2297-VI and Про електронну комерцію.

4) Retention of personal data

We retain personal data only for as long as necessary for the purposes described in this Policy (to process your inquiry and respond), and to the extent required to comply with legal obligations, resolve disputes, and protect our rights. When the retention period ends, we delete or anonymize personal data in accordance with applicable law.

5) Your rights

You may exercise rights as a data subject under the Ukrainian Law on Personal Data Protection, including rights related to access to your personal data, correction, and other rights provided by applicable legislation.

For consumer protection context and procedures, consumers can rely on the guarantees and mechanisms reflected in Ukrainian consumer law: Про захист прав споживачів | від 10.06.2023 № 3153-IX.

6) Data controller and contact details

The controller of personal data is:

For e-commerce and consumer-facing information requirements (including provider status), we ensure that the necessary information is directly and easily accessible as required by: Про електронну комерцію.

7) Consent and additional information

Where processing requires consent, we will inform you accordingly at the time of collection. Otherwise, we process personal data based on the legal grounds provided by applicable law.

For consumer rights and procedures related to addressing issues, we refer to: Про захист прав споживачів | від 10.06.2023 № 3153-IX.

For personal data protection, we refer to: Про захист персональних даних : Закон України від 01.06.2010 № 2297-VI.