Refund and Cancellation Policy

1. Scope and pricing inclusions

• All prices on the website are shown in the currency and format provided on the relevant page for the selected service or report.
• Unless explicitly stated otherwise on the service page, the price typically includes the work described there (e.g., review/assessment and preparation of the report) and delivery of the report in the format and timing stated on the website.
• Any additional services, expedited handling, re-issues, or extra deliverables may be priced separately and will be confirmed on the relevant order/service page.

2. Cancellation process

If you need to cancel, please contact us using the details in the “Contact” section below. We will acknowledge your request and indicate what options apply to your order.

• If the service/report has not yet been started, we will consider cancellation as early as possible and confirm whether a refund is available.
• If work has already started, we will consider the cancellation on a case-by-case basis and may refund only part of the paid amount, depending on the progress and the portion of work already completed.
• For paid inspection reports, any cancellation/refund depends on whether the report has been produced, delivered, or is in progress.

3. Refunds (if any)

Refund availability depends on the service type and the stage of completion at the time of cancellation request.

• Full refund: may apply when cancellation is requested before we begin the work and when permitted by the specific service terms shown at checkout.
• Partial refund: may apply when some work has already been completed or costs have already been incurred.
• No refund: may apply where a paid inspection report has already been completed and delivered to you, or where substantial work has been performed at your request with limited ability to reverse the outcome.

We will communicate the applicable decision to you after reviewing your cancellation request and order details.

4. Paid inspection reports: conditions affecting refunds

If you purchased an inspection report, the following conditions may affect whether a refund is available:

• Whether the report has been finalized and delivered in the agreed format.
• Whether you requested expedited handling or additional scope that increases non-recoverable costs.
• Whether the report includes deliverables that cannot reasonably be “unmade” after production (for example, finalized results provided to you).

5. Consumer information and complaint handling

We provide clear, accessible consumer-facing information to support proper contracting and consumer rights enforcement. These notices and procedures reflect relevant requirements under Ukrainian law, including:

• Про захист прав споживачів | від 10.06.2023 № 3153-IX
• Про захист прав споживачів | від 10.06.2023 № 3153-IX

If you have questions or issues, please contact us first so we can review your request. We aim to provide a timely response using the contact details below.

6. Seller/provider status (e-commerce)

We inform you that the service is provided by the business listed in the Contact section. This provider identity information is made directly and easily accessible for e-commerce participants in accordance with:

• Про електронну комерцію

7. Personal data and tracking

If you submit a request through our website, your personal data will be processed in line with Ukrainian personal data protection requirements, including disclosures and data-subject rights. This includes processing related to website tracking where applicable.

• Про захист персональних даних : Закон України від 01.06.2010 № 2297-VI
• Про захист прав споживачів | від 10.06.2023 № 3153-IX

We also follow the requirements relevant to electronic commerce information:

• Про електронну комерцію